At FARMERERA, we aim to deliver your orders safely and conveniently from our farms and sourcing partners to your home.
1. Order Processing
- Orders are generally processed within 1–2 business days after successful payment.
- Orders may take longer during weekends, public holidays, sales or unforeseen circumstances.
- Once your order is dispatched, tracking details will be shared where available.
2. Delivery Time
- Standard delivery generally takes 3–7 business days, depending on the delivery location.
- Delivery timelines are estimates and may vary due to courier delays, weather, transportation issues or other circumstances beyond our control.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Any applicable free-shipping offer will be subject to the terms mentioned on the website.
4. Delivery Address
Customers are responsible for providing a complete and accurate:
- Name
- Address
- PIN code
- Mobile number
FARMERERA is not responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.
5. Damaged or Leaking Package
If your package arrives damaged, leaking or visibly tampered with, please take photographs/videos of the package and product and contact us as soon as possible.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
6. Undelivered Orders
If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address or does not respond to the courier, additional delivery arrangements may be required.