- Customers may request cancellation before the order is processed or dispatched.
- Once an order has been dispatched, cancellation may not be possible.
- To request cancellation, contact FARMERERA Customer Support with your order number and registered mobile number.
- The product arrives damaged or leaked.
- You receive the wrong product.
- The product is materially defective or does not match your confirmed order.
- Outer packaging
- Product
- Shipping label/order details
- Refunds will generally be processed to the original payment method.
- Processing time may depend on the payment gateway or financial institution.
- Shipping charges, if any, may not be refundable unless the issue was caused by FARMERERA.
- Change of mind after delivery.
- Incorrect address or contact information provided by the customer.
- Product damage caused after delivery due to improper handling or storage.
- Natural characteristics of honey, such as crystallisation or variations in colour, texture or consistency, when the product otherwise meets its specifications.
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At FARMERERA, we want you to have a smooth and reliable shopping experience.
1. Order Cancellation
2. Refund Eligibility
A refund or replacement may be considered if:
Food and consumable products are generally non-returnable for hygiene and safety reasons, except where applicable under law or where FARMERERA approves a return/replacement.
3. Damaged or Leaking Products
Please contact us within 48 hours of delivery and provide clear photographs/videos of:
Our team will review the claim and determine the appropriate resolution.
4. Refund Processing
Once a refund is approved:
5. Non-Refundable Situations
Refunds may not be provided for:
6. Promotional Offers & Gifts
Promotional gifts and special offers are subject to the terms mentioned at the time of purchase. Promotional gifts may not be exchangeable for cash
